Customer FAQs
The questions we get asked most. If yours isn't here, email hello@indespoke.com and a person will answer.
Delivery
How much is UK delivery?
Standard UK delivery is £4.99, and it's free when you spend £30 or more. Cards and other flat items sent on their own go by letter post for £1.95.
How long will my order take?
Orders are usually processed and dispatched within 4 to 10 working days, then allow a few days in transit. We don't dispatch at weekends or on bank holidays. If there's going to be a longer delay, we'll email you.
Do you deliver outside the UK?
Yes. Delivery to the EU is £14.99 and to the rest of our shipping list £23.99. Cards and flat items are £4.95 to the EU and £7.95 elsewhere. Any import duty or taxes are paid by the customer on arrival.
Can I collect my order instead?
Yes. Click and collect is free from our Birmingham shop at 23–24 Great Western Arcade, B2 5HU, and from our Solihull shop at 30 Mill Lane, Mell Square, B91 3BA. Choose it at checkout and we'll email you when your order is ready.
I've ordered from several makers. Will it all arrive together?
Yes. Everything you order is picked and packed by us at Indespoke, so your order arrives as one parcel regardless of how many brands it contains.
My tracking says delivered but nothing has arrived.
Get in touch at hello@indespoke.com. We'll check the tracking with the courier and work with them to find out what's happened. Parcels are sometimes left with a neighbour or in a safe place, so it's worth a quick look first.
Returns and problems
Can I return something?
Yes. You have 14 days from receiving your order to let us know you'd like to return it. Items should be unused and in their original packaging. Email us first so we can tell you where to send it.
What if something arrives damaged?
Email hello@indespoke.com with a photo and your order number as soon as it arrives. We'll replace it or refund it, and you won't be asked to pay return postage for something that arrived broken.
Can I return something I bought in the shop?
Bring it back to the shop you bought it from with your receipt and we'll help.
Are any items non-returnable?
Food, drink and personal care items can't be returned for hygiene reasons unless they're faulty. Gift cards can't be returned. Your statutory rights are unaffected.
Gifts
Do you sell gift cards?
Yes. Indespoke gift cards come in £10, £20, £30 and £50, and arrive by email, so they work for a last-minute gift too. They can be spent on anything at indespoke.com.
Can you include a gift message?
Yes. Add it in the notes box at checkout and we'll include it with your order.
Can you gift wrap?
Tell us in the notes at checkout and we'll do what we can. Some items are too large or too fragile to wrap safely.
I need a gift but don't know where to start.
Try our gifts under £10, under £20 and under £30, or our gift boxes and hampers.
Our shops
Where are you?
Birmingham: 23–24 Great Western Arcade, Birmingham B2 5HU. Solihull: 30 Mill Lane, Mell Square, Solihull B91 3BA. Opening times and directions are on our stores page.
Is everything on the website in the shop?
Not always. We stock more than 100 independent brands across two shops and the website, and the shop floor changes as makers come and go. If you want to be sure something is in store before you travel, email us and we'll check.
The makers
Who makes the products?
Independent businesses, most of them small and many of them local. Every product page names the maker, and you can browse everything from one brand on our brands page.
I make things. Can I sell with you?
Yes. See Work With Us for Shelf Placement, pop-up days and membership.